Sept 2015 Newsletter...
Valley Custom Door NewsWelcome to the first edition of Valley Custom Door News! In this quarterly newsletter, we look forward to opening the door to our workshop of fine woodworking ... sharing design trends, new products and services, plus introducing our staff of experts. If you'd like even more information, please visit valleycustomdoor.com.
Unveiling Enticing Trends for this Fall
Valley Custom Door is excited to showcase our vast array of products from quality custom door styles and mouldings to dovetail drawer boxes and a strong selection of refacing products. If you're looking for inspiration to get your project rolling, check out our traditional or contemporary styles ... you're sure to find a design that will catch your eye! As the leaves start falling and autumn arrives, let Valley Custom Door's top-notch customer service associates help you select the wood grain, paint, or custom stain to meet your desires.
A Look Behind the Doors:
Inside the Manufacturing Facility
Take a virtual tour through Valley Custom Door's 150,000-square-foot production facility to see our controlled manufacturing process from start to finish! From wood selection, sizing, cutting and gluing, to hand sanding, finishing and shipping, look inside to see how Valley Custom Door's skilled workers use state-of-the-art equipment and keen attention to detail to create the finest wood products and components.
Employee Spotlight: Meet Jessica
Jessica Massart is our shipping department supervisor and has been an employee with Valley Custom Door for over 20 years. Jessica manages the team that organizes and prioritizes shipments leaving our manufacturing facility each day. She also performs quality checks to ensure skids loaded onto trucks are scheduled to deliver on time, to the correct location, and are properly packed for safe shipping. Most importantly, Jessica does a thorough quality check of products exiting the facility to ensure they meet Valley Custom Door's exceptional standards.
Jessica started at Valley Custom Door in 1994 in the finishing department, then moved to the door department in 2006 where she gained more knowledge and experience in the door making process, before taking the job she loves in shipping. "I love the work," she shared. "It's a great job, it keeps me busy and moving around. Plus, it's a nice place to work. As a family owned company, Valley Custom Door is very good to their employees and they are always looking for more ways to improve their customer satisfaction."
Kyle Burgess-New Position
After a promotion this spring, Kyle is now a customer service representative at Valley Custom Door. He previously held a position in the spray room and finishing department for over a year, and before then, he first gained experience working summers at CounterForm during high school. Kyle says he enjoys his new role of entering and processing job orders, and working directly with customers. "If they have questions about limitations regarding design or function of products, I can help steer them in a similar direction that works for their needs," he explained. "It's a good feeling when a customer is satisfied."
Sara Trochil-New Employee
Sara joined our team as a customer service representative this summer. She currently handles data entry for new orders and is training to manage customer accounts. So far, Sara enjoys her new position, citing the steady schedule and type of work as major perks, and also says she enjoys working for Valley Custom Door. "It's a great company," she shared. "It's a clean, friendly environment." Before joining Valley Custom Door Sara spent six years as a customer service representative at a hotel in Brillion. There she gained experience in data entry, inventory and customer service.